privacy policy
At AUSPWR, we take your privacy seriously. We adhere to the relevant privacy laws, including the Australian Privacy Principles under the Privacy Act 1988, and ensure that your personal data is handled with care. This privacy statement outlines how we collect, use, and protect your personal information when you interact with us through our website or in the course of our services.
Information We Collect
We collect personal information that is necessary for the provision of our products and services. This may include:
• Contact information (e.g., name, address, email, phone number)
• Information related to your solar and battery system requirements
• Payment details (if applicable)
How We Use Your Information
We use your personal information for the following purposes:
• To provide and process your purchase of our products and services
• To communicate with you regarding your installation, assessments, or any inquiries • To send you promotional information (if you have opted-in)
• To improve our website and services
Consent for Marketing Communications
We would like to send you information about our products, services, and special offers. By providing your details, you agree that we may contact you through the following channels:
• Email
• Telephone
• Mail
• Social media
You can unsubscribe from marketing communications at any time using the link provided in our emails or by contacting us directly.
Disclosure of Personal Information
We will not share your personal information with third parties except in the following cases:
• When required by law (e.g., if requested by law enforcement)
• With trusted third parties who help us carry out our business (such as payment processors or contractors), under strict confidentiality agreements
• If you have given consent for such disclosures
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small files that store information, allowing us to remember your preferences and analyse website traffic. By continuing to use our website, you consent to the use of cookies. You can control cookies through your browser settings, but disabling them may affect your experience on our website.
Google Analytics
We use Google Analytics to analyse website traffic and usage patterns. Data collected is anonymised, and we have entered into a processor agreement with Google to ensure your privacy is protected.
Security of Personal Information
We take appropriate security measures to protect your personal information from unauthorised access, disclosure, or loss. This includes:
• Secure online payment processes
• Encryption of sensitive data
• Limited access to personal data within our organisation
Accessing, Updating, and Deleting Your Personal Information
Under the Privacy Act 1988, you have the right to access, correct, or request the deletion of the personal information we hold about you. To exercise these rights, or if you have any concerns regarding your data, please contact us using the details below. We will respond to your request within 30 days, but this may be extended for complex requests or reasons under the law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The latest version will always be available on our website.
Complaints
If you believe we have violated your privacy rights, you have the right to lodge a complaint with us. We will respond promptly to address your concerns. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Contact Information
14.1. For any inquiries or assistance, please contact us:
ABN 37 683 162 432 | © AUSPWR - Powering Australia
AUSPWR is a registered business name of Energy Storage Solutions Pty Ltd
Email: hello@auspwr.com.au.au
Phone: (08) 8472 3471
*We aim to keep your data safe and your trust intact. This policy outlines how we collect, use, and protect your personal information — but if anything is unclear, please get in touch.
Get in touch
Looking to learn more about what we do, or get connected with AUSPWR? Contact our team today.
