Our Commitment

At AUSPWR, we are committed to delivering safe, compliant and high-quality solar and battery installations across South Australia.

If something has not met your expectations, we want to know. We take all complaints seriously and aim to resolve them fairly, promptly and transparently.

Raising a concern will never disadvantage you.

How to lodge a complaint

You can contact us through any of the following channels:

Email us

To help us resolve your concern quickly, please provide:

  • Your full name and contact details

  • Installation address (if applicable)

  • A clear description of the issue

  • Relevant dates

  • Any supporting documents or photos

  • The outcome you are seeking

Email us now ⟶

Call us

To help us resolve your concern quickly, please provide:

  • Your full name and contact details

  • Installation address (if applicable)

  • A clear description of the issue

  • Relevant dates

  • Any supporting documents or photos

  • The outcome you are seeking

Call Us Now ⟶

Visit our office

You are welcome to visit us during working hours:

  • Monday: 9 am – 5 pm
  • Tuesday: 9 am – 5 pm
  • Wednesday 9 am – 5 pm
  • Thursday: 9 am – 5 pm
  • Friday: 9 am – 5 pm

Address:
2/262 Main Rd, Blackwood

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What happens next

1. Acknowledgement

We will acknowledge receipt of your complaint within 2 business days.

2. Assessment & Investigation

We will review the matter, gather relevant information, and where required consult installers, subcontractors, manufacturers or network providers.

3. Response

We aim to provide a resolution within 10 business days. If additional time is required due to technical investigation, supplier involvement or site inspections, we will keep you informed of progress and expected timeframes.

The Process is Easy

1

Our
Standards

All complaints are handled in accordance with Australian Consumer Law, and in line with electrical safety and Clean Energy industry standards. Each matter is addressed fairly, impartially, and confidentially, without bias or discrimination. Where applicable, we will rectify faults, repair or replace components, or take other reasonable steps to resolve the issue.

2

If you are not
satisfied

If you are not satisfied with our initial response, you may request an internal review by a Director of AUSPWR. If the matter remains unresolved, you may contact the relevant external body for further assistance. This may include: Consumer and Business Services (South Australia) The Clean Energy Council (where applicable) Your electricity distributor or relevant regulatory authority. We will cooperate fully with any external review process.

3

Continuous
Improvement

All complaints are recorded in our internal register and reviewed regularly to improve our systems, processes and customer experience.

We are committed to using every piece of feedback as an opportunity to strengthen our service and deliver better outcomes for our customers.

Our Process is Clear and Transparent

We understand that your solar and battery system is an important investment. Every concern is handled with urgency, care, and a focus on achieving the right outcome.

Our team is committed to open communication throughout the process, keeping you informed and supported until the matter is resolved.

Why Customers Trust Us

Your Local
Energy Partner

Clean Energy industry aligned

Fully licensed and insured electricians

Local South Australian team

Proven 5-star customer satisfaction

TESTIMONIALS

See What Our Happy Customers Say

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Auspwr is a rare gem in the solar industry! From start to finish, their service was nothing short of exceptional. They installed a complete solar and battery system for me, and I couldn’t be happier with the outcome.

Shogan, Seaford Rise 5169

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5 stars. The AUSPWR team installed a solar system and battery for us. Communication was excellent and the staff were very friendly and knowledgeable. Highly recommended.

Max, Gawler South 5118

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To anyone looking at getting a good quality Solar/ Battery setup. I can honestly recommend Brad and the team from AUSPWR. Old school service, that’s hard to find these days.

Brett, Happy Valley 5159

Get in touch

Looking to learn more about what we do, or get connected with AUSPWR? Contact our team today.

Contact us
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